Shaina McGill earns Chancellor’s Award
Shaina McGill, senior academic adviser at Georgia College, became recipient of the 2012 Customer Service Excellence Award, presented by University System of Georgia (USG) Chancellor Hank M. Huckaby.
McGill earned the Chancellor’s Customer Service Awards’ (CCSA) gold medal in the individuals category for demonstrating outstanding service to customers while accomplishing normal job responsibilities in customer service during the past year.
McGill works in Georgia College’s Center for Student Success and has been advising at the university since 1997.
“My feet still have not touched the ground,” said McGill. “I’m good at what I do to help students because of my peers. My job involves a lot of collaboration across campus with great people.”
The prestigious award reflects the state’s five customer service attributes: courteous, helpful, accessible, responsive and knowledgeable.
“We are pleased to have Shaina working with our students in the Center for Student Success,” said Georgia College President Steve Dorman. “This award recognizes what we know to be true about her — that she is the best in the state in providing service to our students. We are fortunate to have her at Georgia College.”
Annually, the chancellor encourages employees to continue emphasis on customer satisfaction and quality of service as part of the system’s Customer Focus Plan, which serves as both a catalyst and vehicle to create change in culture by providing faster, friendlier and easier customer service.
The chancellor created CCSA to honor employees who have gone above and beyond to help internal and external customers, and strive to promote customer service excellence.
McGill is a Georgia College alumna. She earned a bachelor's degree in health education during 1984 and a Master of Education in administration and supervision during 2002.
McGill's family is also connected to Georgia College. Her sister graduated from the university; one of her sons is a military veteran now enrolled as a pre-nursing student; and her husband is Dr. Ken McGill, chair of the chemistry, physics and astronomy department.
"It truly has been a gift to work in a profession and on a campus that literally raised me in so many ways," said McGill. "We’re all teachers to our students in some capacity in higher education. College is so new to incoming students, so we have to guide them. I have the best job on campus. I enjoy helping students become successful and providing great service to them and their families.”