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Enrollment Management earns customer service award

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November 18, 2011

Assistant Vice President for Enrollment Management Suzanne Pittman along with the Customer Service Initiative and Going the Extra Mile teams have been recognized for their outstanding customer service.

University System of Georgia Chancellor Hank Huckaby presented Pittman with the 2011 gold level Chancellor’s Outstanding Customer Service Excellence Award on Wednesday in Atlanta.

“Georgia College recognizes the importance of providing our students with superb customer service,” said Interim President Stas Preczewski. “We deliberately attempt to exceed each individual student’s expectations and help them achieve their personal educational goals.”

Pittman credits teamwork in earning the customer service award.

“Through our customer service initiatives,” Pittman said, “we strive to keep customer service in the forefront in ways that are creative and fun for all of us.”

Pittman and her team were nominated for the chancellor’s award based on their ability to adopt continuous-improvement methodology that emphasizes customer satisfaction and quality of service.

The team’s most recent endeavor played on the popular TV crime show, “CSI: Crime Scene Investigation,” to build a mystery performance.

During training the team members were treated to a  performance of “Who Killed Customer Service?” 

Three different CSI agents reported on possible “suspects” who allegedly could have killed customer service: Negative Temperament/Attitude; Lousy Communication; and Lack of Action.

The results: improved customer satisfaction and student retention. 

The CSI team also used the performance to introduce the Going the Extra Mile (GEM) program.

“Congratulations to Suzanne and her team for this well deserved recognition,” said Provost Sandra Jordan. “I'm thrilled that all the excellent work in her shop is being singled out for exemplary dedication to custom service. Well done.”

The Chancellor’s Customer Service Awards were created to honor employees that have gone “above and beyond” their normal job responsibilities. 

“Your efforts have helped promote excellence by providing faster, friendlier and easier services to our constituents,” the award notification states. “We are proud of your customer service efforts to make the system work better.”

ABOUT GEORGIA COLLEGE: Georgia College, the state’s designated Public Liberal Arts University, combines the educational experience expected at esteemed private liberal arts colleges with the affordability of public higher education. Its four colleges – arts and sciences, business, education and health sciences – provide 6,600 undergraduate and graduate students with an exceptional learning environment that extends beyond the classroom, with hands-on involvement with faculty research, community service, study abroad and myriad internships.

Founded in 1889, Georgia College boasts one of the most beautiful campuses in the nation with Corinthian columns fronting red brick buildings and wide open green spaces. Georgia College also offers graduate education at the historic Jefferson building in downtown Macon, at Robins Air Force Base and online.

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